Complaints on the Mosgortrans buses. 24-hour "hotline" for passengers of long-distance flights now operates under the Unified All-Russian Number

"Mosgortrans" - the most famous carrier and largest operator of ground passenger urban transport in Europe in Europe. This state unitary enterprise serves Moscow and partly regions of the Moscow region. The company performs suburban and urban transportation by buses, transportation in the city by trams and trolley buses, including custom transportation by long-distance and urban buses.

GUP "Mosgortrans" was formed in 1958 due to the combination of the management of passenger motor vehicles and tram-trolleybus management. As a result, all three main types of terrestrial mass transport of the capital were combined into one production and technological complex. The company at the time of its formation included 4 repair shops, the service of traction substations, traffic service, route, 7 bus and 4 trolleybus parks, 8 tram depotas well as other units.

At the moment, the GUP "Mosgortrans" serves over 740 routes of urban land passenger transport, including more than 600 bus routes, 50 tram routes, 80 trolley bus routes. Every day, the services of MosGorTrans enjoys over 5.5 million passengers. On the balance sheet of the organization there is about 8.5 thousand units of transport. At the same time, the park of the enterprise holds in working condition and is constantly updated.

Reviews and complaints

Galina
18.07.2019 21:42

I want to know when the chaos stop. I go to 305 Dzerzhinsky -m. Lublino. Two times removes payment for the passage, or 53 p, this is not enough for the trip .... I ask to figure it out! In the opposite direction, always practically passes the Ost Ul. Tsimlyanskaya! What kind of ignore ...!? For people work, it seems? Or not?

Luda
02.04.2019 12:30

Today 02 April 2019 The bus 799 with a number on board 041342 after 11 am stayed far from stopping (from the curb) of the Eastern Degunino district in the direction of the Beskudnikovo station. From the bus, a girl with a carriage, in which the chest monthly child was published. Wheels did not reach the curb. As a result, the stroller fell on the asphalt under the bus, the girl, trying to catch the stroller, damaged his leg. Bus passengers helped. Raised the stroller and helped the girl to rise and get out of the bus. Please select the right of this freak - the driver! Read more for Otzovik: https://otzovik.com/review_7988407.html

Svetlana
24.11.2018 23:52

Dear Mosgortrans, as I want to watch your eyes, how you go over people !! The 3-ka bus each time comes at different times, after 23.00. Today on November 24th, the bus would have waited for the bus, nor summer !!! So Mate burns the housing you have a closer !!! Bus 3 Kamchatka Street to Rokossovsky Boulevard! Neither take action, we will write higher !!!

Lily
23.10.2018 16:01

Good evening. I want to swear to swear on these mudaks, rob people every day, and do not fulfill their obligations. On the avenue of the world, the Stop of Dokino terminal is not work for three days, and the controllers go like snakes there and back along the route they know that the terminal does not work, fines get all in a row. Not once gave them a remark, do not know anything, pay a fine. I told myself at least once somewhere on the issue of payment and the terminal does not work simply we will understand the court. Take measures and do not rub your pants in the office for mad money.

You were heated in a minibus, you are unhappy with the driver's behavior or work public transport. The situation, alas, is still typical, although not frequent. Where to complain? How to file your application - writing, on the phone, at what time? Answers to these questions, as well as detailed information on the rights of passengers regarding the inadequate behavior of the carrier, can be obtained by studying this article.

The passenger who wants to complain may go along the most simple way: leave a message in the feedback form. For this, there is a single electronic sample of appeal on the website of the Department of Transport and the Road and Transport Development of Moscow. To turn there the victim has the basis in the following cases:

• the representative of the carrier (driver) allows rudeness and coarse appeal;
• you stand for a long time on the bus, transport does not follow the schedule of movement;
• other manifestations of consumer violations that you want to report.

Rights of drivers and passengers. What you need to know

This information is set forth in the "Rules for the use of ground urban passenger transport in Moscow". These requirements are absolutely open to shared access, they concern the standards of behavior in trams, trolley buses, buses, route taxithat is, spread to almost all types of transport.

Important. Before making a decision to write or file a complaint, you should study your rights and stock up with arguments confirming the fault of the carrier.

Briefly, the rules can be reduced to several major postulates:

1. Information on the rights of passengers and responsibilities of the company is mandatory placed in vehicle salons.
2. The timetable schedule can be found on the website Mosgortrans and in the stop pavilions of trams, trolley buses, route taxis.
3. The driver is obliged to transport passengers regardless of categories (including persons with difficulty), while respecting the rules road.
4. On public transport there are certain intervals of movement, clearly specified routes. In case of temporary changes, the carrier notifies passengers by any effective way.
5. The obligatory requirement is to maintain in the cabin of purity, compliance with sanitary standards, the presence of first aids and special equipment to ensure safety (fire extinguishers).

How to properly file a complaint

In order for the appeal to be registered and is accepted, you need to perform a few simple requirements. Regardless of whether it will be transferred along a hotline or letter, by email, you must know the park number of the vehicle. This is basic information. It is usually indicated in front, on the cabin or lobby glassas well as on the side. You will also need to inform the dispatcher (leave on the site) the route number and specific information about the date, place and time of the incident.

Attention. Anonymous appeals, with strangers (non-existent) identification data - the surname, phone number and address, are most likely not.

Methods of circulation

There is an opportunity to file a complaint around the clock hotline. Be sure to collect data on the fact of violation, briefly and clearly present the essence of the dispatcher, leaving information about yourself (the number for communication and the applicant's phio). In addition, other ways are allowed: Write a paper application and send it to the Main Directorate of the Mosgortrans (address can be found on the site). During the month, the official representative of the institution is obliged to provide an answer to the complaint. You can also contact the website of the Moscow City Hall, in the appropriate section. If a case has occurred with a specific carrier that has feedback with the consumer, call or leave a message directly from their dispatcher.

Important. In most cases, according to the results of the incident, the driver will punish: will be deprived of a premium allowance or even dismissed. Remember this, do not allow unsubstantiated statements and subjective assessments.

Output

So, the main points of filing a complaint to the Mosgortrans disassembled. This is a telephone connection, contacts on the site and written appeals. You know where to complain and how to do it. And most importantly, remember: safety on the road, the situation in the cabin depends on the interjudice communication of passengers and the driver.