Not always the manufacturer will manage to keep track of the quality of each one of his goods. In the case of such technical control errors, there is a guarantee, thanks to which the defective thing can be changed on a similar one, only without structural defects. And what case is the warranty, if we are talking about car batteries? The battery warranty is distributed, according to GOST 2008, on such factory battery malfunctions:

Lack of tightness cover

If there is no visible damage to the cover, but on the sides, a wet dirt is visible on the junction with the housings, it is worth checking if the battery cover is well fixed. To do this, you need to tilt 45 degrees battery. The electrolyte is soooed, it means that the battery is scolded and subject to replacement.

Lack of tightness cans

Each battery consists of 6 bunching cans, which are fenced off apart with hermetic plastic plates. If the walls of individual two cans from the plant for some reason give to flow, of which it is formed, in fact, a single large bank. The voltage on the terminals drops to 10 V and the battery "does not pull".

Short circuit

The circuit of the battery may occur from the long service, when creeping the active mass and damage to the separator. However, the "knock" the currents can still be assembled. Then the voltage at the battery terminals will be more than 1.5 in the laid below. Find out that one of the cans is closed, you can with the help of a carometer. The electrolyte density in it will be less than 1.15. If you put the battery with the KZ for charging, active gas emission will begin in the defective bank.

Chain break

As part of the battery there are six cans. If the electrical conductivity between one of the pair disappears, the "opening" occurs - a sharp increase in resistance in the chain during load. Simply put, the battery with a cliff when checking the voltmeter will show normal voltage on the terminals. But the load plug will bring marriage to clean water. Load at 0.2 and sharply reduces the voltage in the network (less than 5 V).

As you can see, the sellers do not shine at all when they say that warranty helps to replace defective goods. And for marriage, alas, there is no damage to the goods by negligence and / or ignorance. So, the short service life of the goods, and especially dependent on the health of the car systems and the directness of the driver's hands is not always the characteristic of its quality.

Therefore, first of all you need to be honest and without emotion to determine: if your battery is really subject to warranty case. If not, then do not even try: the unscrupulous sellers can start "dynamy" a real case of marriage, but the disclosure of the career of the battery will take exactly no one.

If you were convinced that the battery was faulty from the very moment of purchase, act according to this plan:

1. If you are still not sure, the battery is damaged during operation, or was flawed from the factory, it can be diagnosed in a large dealer center. It is important that the center has as much as possible assortment of AKB of different brands, in which case, his employees will not be interested in to deceive you and issue a marriage for your thoughst. Buy the battery to achieve justice for warranty best in the same dealer center. Official dealers willingly go towards the client, given that the dealer contracts are most often spelled out: the cost of replacing the defective batteries is carried by the factory. However, you should not carry a self-ruined battery official dealers: Representatives of experienced companies will easily reveal a hoax and look at you, to put it mildly, with disapproval.
2. In case you are completely confident in marriage, and the seller continues to "go into non-scribed" create an official claim. In the act you need to specify the transparency of the electrolyte, its density in each bank, the voltage on the terminals and the date of the battery producer. It is necessary that the conclusion on the examination issues a competing organization. It is important that the dealer to whom you have to carry out an examination did not work with your offenders in one bundle. Often, the same Russian rechargeable brands on the shelves speak about such an implicit partnership.

If a week did not appear in the week - it is necessary to file a lawsuit in the world court. Representatives of the store, which make your marriage, will try to lean the case if the ACB is really subject to a warranty. After all, in the event of the start of office work, the negligent dealer will have to post the state duty and the penalty for the lack of a decision of the dispute in pretrial order.

"" Tyumen Rechargeable Plant ""

e-mail: ***** @ *** RU

http: // www. *****

Warranty coupon

on battery rechargeable lead starter

Warranty obligations are terminated in the following cases:

In the absence of a branded warranty coupon or in the absence of the sale dates in it and the bargoing organization;

In case of non-compliance with the buyer of this instruction manual (reload, incorrect, incorrect adjustment of the level of electrolyte, deep discharge, freezing of the battery, dirt on the surface, etc.) the result is black electrolyte, low level, electrolyte density is below 1.20 g / cm3 or higher than 1.30 g / cm3, etc.;

The battery has mechanical damage or exposed to opening;

4.4 at least once a quarter (in the cold season - no less than once a month) Check the electrolyte density, which must correspond to the value 3.1.1. If the electrolyte density is below 0.03 g / cm3 from the norm and more, recharge the battery according to paragraph 3.3.

4.5 On batteries, equipped with a threaded plug-indicator, the electrolyte level and the degree of charge can be determined by the following color schemes:

1 - low electrolyte level, add distilled water;

2 - low charge, recharge battery;

3 - Normal battery state.

Before controlling the status of the battery, carefully knock on the indicator bar. When tapping, do not make much effort.

4.6 on batteries applied electronic indicatorThe degree of charge can be determined by the color of the flashing light bulb:

5 Manufacturer's guarantees

5.1 Personal Instructions and the health of electrical equipment vehicle Enterprise guarantees normal operation rechargeable batteries Within 24 months, with warranty operation, no more than 75 thousand miles of run within the warranty period of operation.

5.2 For batteries with a capacity of less than 30 A · h, the warranty period is 12 months.

5.3 The warranty period of operation of dried batteries is calculated from the date of sale through the retail chain network specified in the warranty card by the trade organization or from the date of receipt by the consumer of batteries for atomic consumption.

5.4 The warranty period of operation of the batteries filled with electrolyte is calculated from the moment of manufacture.

5.5 Claims on the quality of batteries. Direct the trade organization to the trade organization, which sold the battery or manufacturer (tel. (3452) 43-47-63). Claims are accepted during the warranty period of operation. When warranty or replacing the battery, the initially installed warranty period continues.

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Features of the National Warranty on the Car Battery

The modern battery market is saturated with models from various companies in a variety of price segments. Moreover, the quality of AKB and technology implemented in them is practically no different. Most models different marks It is done on similar equipment and surprise the buyer is quite difficult. In such conditions, manufacturers resort to different tricks to attract the buyer to their product. One of these tricks ─ provision of warranty. Now you can meet automotive batteries with a guarantee 2, 3 and even 4 years. But is it worth believing these promises and that in fact it gives this warranty, we will try to figure it out in this material.

The meaning of the guarantee for any goods or services is the manufacturer's tug for its product or service. The manufacturer takes responsibility for the fact that the proposed product complies with the standards and regulations. If it does not correspond to the stated characteristics, the manufacturer undertakes to replace the product or restore all regulated parameters.

The warranty is a certain incentive to buy a product. After all, anyone wants to choose the product to meet the declared parameters. For your money, we want to get goods or services that comply with our idea of \u200b\u200bquality. Warranty, including car batteries, is designed to give confidence in the worthy quality of the products offered.

However, here you should immediately understand the moment. In the case of automotive batteries, the warranty is given precisely on the detection of defects in production. Only in this case, after the examination, you can count on replacing the AKB or the refund. Warranty does not apply to battery wear. If when warranty in 2 years you could "drop" the battery for 1 year, then no one will exchange it under warranty. Sellers and manufacturer will simply be filled with battery wear. This is important because the majority of conflicts with battery sellers take place on this basis.

What does the law say?

Conflict situations when returning automotive batteries under warranty arise very often. Buyer, seller and manufacturer people and do not want to miss their benefits. Therefore, when resolving conflicts, consumers have to defend their rights referring to Russian legislation. And specifically, to the federal law on the protection of consumer rights. It makes sense to bring the text of this law here. The reader will be more interesting to learn some excerpts with explanations. In particular, article 18 of this law is interesting, which establishes consumer rights in the event of detecting product defects.

When detecting such defects car battery (Unless, of course, they were not claimed by the seller before) the buyer has the right to the following actions:

• Require the replacement of goods on a similar one;
• Require replacement for the goods of another model, taking into account the amount already paid;
• Require free elimination of flaws of goods;
• It may refuse to buy and require the scope of the amount paid. At the same time, the buyer is obliged to return the seller a defective product.

Separately, it is worth noting that the buyer may require compensation for losses that were caused to him as a result of the sale of poor-quality goods. Dates for damages are established by the same federal law.

Interest in article 18 represents the fifth point. In particular, it says that the refusal to satisfy the requirements of the buyer cannot be the absence of a check or other documents confirming the fact of acquiring goods. Manufacturer, dealers and authorized services must take a defective product and make it checking its quality product. At the same time, the law gives the right to consumer to participate in this inspection.

In the event of disagreements on the quality of the goods, the manufacturer or seller is obliged to organize an examination at their own expense. But, if defects arose for reasons for which the manufacturer is not responsible, the expertise should pay the buyer.

Features guarantee in relation to batteries

As already mentioned, the manufacturer provides a guarantee only on production defects that were missed at the control stage. All such defects of automotive batteries are detected in the first six months of operation. Taking into account the fact that the buyer did not immediately use the automotive battery, it is possible to expand this period until the year. This is a maximum to identify the factory marriage. In our opinion, a guarantee for a car battery and should be 1 year in order not to mislead people.

But manufacturers go to a variety of tricks and tricks to sell their rechargeable batteries. Now in the order of things to offer a guarantee of 2 or 3 years. Some companies seeking to stand out, they offer even 4 years. But this is no more than a marketing move. No one really provides warranty obligations during such a term. Even if the battery fails on the third year of operation when guarantees 3 years, you will refuse to fulfill its obligations. After the examination simply say that the battery is worn or operated incorrectly. After all, the guarantee on the car battery involves only the absence of production defects during the stated term.

The output of the battery for reasons not related to the production marriage is not ensured by a guarantee. And all these reasons are hidden under the wording of battery wear and incorrect operation. Many buyers of car batteries do not even know anything about these causes and the correct operation of batteries. They naively believe that when declaring a warranty for a period of 3 years, the manufacturer must replace them with the battery during this time, regardless of the cause of the breakage. But it's not at all.

If the battery failed because of the natural wear, then it is waiting for it.

Accord defects falling under warranty

So, what are the defects of the car battery fall under the guarantee? Mainly this circuit breaking and short circuit. Consider them in more detail.

Crane chain. Plates in battery banks are assembled into blocks that are fixed by bridges. A water bank unit is connected by the opposite polarity unit in another bank using special connections. Extreme bridges are connected to the conclusions on the battery lid. In production it happens that the compounds are coated with oxides and during welding it is not fused into a single whole, but only slightly set. When operating through these connections, the starting current of the large value passes. In this place heated and further oxidation. As a result, after a while there is a break. As a rule, this defect makes itself felt during the first six months of operation. In this case, the battery fails and this situation definitely falls under the warranty.

Short circuit. This is another case falling under the guarantee. On the production line when assembling batteries, the block of plates may drop unevenly and the plate with a sharp angle will break the adjacent separator. Where damage occurred, a short circuit occurs. This production defect may occur for other reasons. For example, some manufacturers save on separators between the plates and instead of a reserve of 5 millimeters make it 2 mm. In this case, the slightest offset when assembling leads to a closure. In the same consequences, an incorrect setting of equipment in the manufacture of an envelope separator can lead.

A short circuit is a factory defect. It should manifest itself almost immediately after the start of operation and falls under the guarantee. In this case, the battery does not die completely, and its launcher is significantly reduced. It is possible to determine the closure in the bank at low electrolyte density in it. In the process of charge of the car battery, the electrolyte density in a closure bank does not rise or increases very slowly. When the battery discharge, the electrolyte in this bank is actively piping in this bank. After the examination, the manufacturer must replace such a guarantee battery. Although the ear producers and sellers may well state that the envelope was punished as a result of the vibrational impact of your fault due to riding in bad roads.

You can call another number of less common production defects that fall under warranty. For example, the inhibited active mass or cliffs of some electrodes in blocks from the bridge. With such defects, the car battery continues to work, but loses its launcher. In theory, all this falls under the guarantee. But again, here the manufacturer can simply endure the verdict on the wrong operation of the automotive battery. And a non-specialist in this area to figure out the justice of such a decision will be quite difficult. The factory defects can also include the flow of electrolyte through the connections of the ACB housing. Of course, there should be no mechanical damage to the battery. Then this case falls under the guarantee.

Cases when the battery warranty does not apply

All manufacturers negotiate the conditions under which they do not accept defective car batteries under warranty. Unfortunately, this is not regulated by laws, but only internal documents of various companies. So, the specific conditions for giving warranty can be found at the battery manufacturer. But you can designate the highlights when the warranty does not apply to the car battery:

• If there is no warranty card (expenditure invoice of the seller);
• Burst of AKB with an integer electrical circuit;
• Presenting a battery for warranty without electrolyte;
• Violated;
• Damage to mechanical nature and melting;
• The color of the electrolyte of a gray-steel or brown shade;
• The voltage at the outputs of the battery is less than 12 volts;
• Operation of a car battery with violations of the instruction;
• The voltage in the onboard network of the car does not correspond to the permissible or with faulty electrical equipment;
• Using the battery is not its purpose;
• Carrying out unqualified maintenance;
• The battery was kept and used poorly charged;
• Low electrolyte density due to the discharge of the battery;
• Freezing of electrolyte due to low density, which is caused by a low charge.

As you can see, there are situations when it is impossible to objectively establish due to what happened. For example, a frost electrolyte. If he is frozen due to a small battery charge ─ this one. And if it was chosen such a density. Now there are no rare cases of selling new batteries, which in chargeable state have an electrolyte density of 1.18─1.2 gr. / Cubic meters. See Let's say you bought it in the warm season. Everything was fine until the cold came and did not leave the electrolyte. And the manufacturer will declare that this battery has been operated discharged. It turns out that you need to check the electrolyte density when buying in the store?

At all plants manufacturers write warranty period 12, 24, 36, 40 months, which means warranty period of operation and nothing more!

Replacing the battery in stores occurs only in the presence of a factory marriage, while the battery is not replaced if it has developed its resource until the warranty period is expired.

The resource depends on many parameters: climatic conditions, car brand, the number of "twisted" kilometers, from the operation of the generator and from you personally.

What is the factory guarantee?

1. Gap internal ties due to non-frost:

Breaking the jumpers between the plates;
- breaking connections between banks;
- Non-born bourges (i.e., cliff terminals)

2. Short circuit of the plates, in the absence of squeezing and blocking plates in the bank.

The warranty card is filled with each battery for sale. This coupon assumes that the AKB may have a production defect that has not been detected at the end of its production cycle. And as soon as this production defect is found (with the help of warranty item specialists), this Akb is obliged to replace within the prescribed period.

The warranty is not installed on other characteristics of the AKB (resource calendar and resource on car running, the intensity of wear, the nature of reduced performance and reduce its indicators, etc.), since it is impossible to control the operation of the car and maintenance of the AKB.

Specialists are distinguished by production defects (associated with the manufacture of AKB) from the operational, and the warranty is given only on the first of them. Consequently, the action of the warranty coupon applies only to a battery with a production defect not detected in the control section in its production. Such ankb on sale is negligible. All "healthy from birth" AKB in the warranty card do not need!

But if you have:

The color of the electrolyte has changed,
- low electrolyte level (plate plates),
- electrolyte density does not correspond to the norm
- there are mechanical damage,
- Faulty electrical equipment, such ankb plant does not accept the exchange.

Here you can hope only for the loyalty of the seller. Because Competition on the market is high, some firms in the presence of such defects go towards customers and to preserve their image offer various options for compensation up to the exchange of the failed battery on a new one. At the same time, firms are trying to reduce their risks and costs, for which they offer various free or paid service and accompanies of AKB throughout the warranty period.

What ankb is long?

The answer is simple - take the battery where you will be provided:

1. The correct selection of the battery for a specific car.
2. Regular diagnostics and battery maintenance.

The concept of "diagnosis and service" includes:

l. Battery diagnostics

Battery load inspection
- Checking the starting current of the battery
- Measurement of electrolyte density in each bank
- Checking the battery for self-discharge

2. Service AKB

Charging the discharged battery (cycling if necessary)
- Pulling distilled water
- electrolyte density leveling by electric method
- desulfation of plates if necessary
- cleaning batteries from dust and dirt, which eliminates the current leakage on the battery case
- stripping terminals from oxides, which improves contact and prevents the loss of starter characteristics
- checking and cleaning the ventilation holes of the plugs, which reduces the risk of breaking the housing from overpressure under abundant gas emission
- Diagnostics of the electrical equipment of the car

Make conclusions yourself ...

Good day.

As for the action of the guarantee regarding the goods and its accessories, in this case, the AKB is worth referring to the provisions of Art. 5 of the Law of the Russian Federation "On the Protection of Consumer Rights"

6. The manufacturer (performer) has the right to install on the goods (work) The warranty period - the period during which in the case of detecting in the product (work) lack of manufacturer (executor), the seller, an authorized organization or an authorized individual entrepreneur, the importer must meet the requirements of the consumer, established by Articles 18 and 29 of this Law.
7. The seller has the right to install a warranty period for goods if it is not installed by the manufacturer.

3. Warranty period can be installed on components and components of the main product. The warranty period for components and components are calculated in the same manner as the warranty period for the main product.

Thus, to establish a warranty period for the battery - the right, and not the responsibility of the seller. Accordingly, there are no violations of the law in this part.

However, the absence of a warranty period in batteries does not prevent the exchange of the AKB or its warranty repair (or other requirements).

It is worth considering that in the meaning of Art. 19 of the Law

In relation to the goods to which the warranty period or the expiration date are not established, the consumer has the right to present these requirements if the disadvantages of goods are found within a reasonable period, but within two years from the date of transfer to their consumer, if longer than last time is not established by law or contract.

Thus, the law does not deprive you of the ability to declare the requirements for poor-quality components.

But you must prove that the shortcomings in the battery arose before its transfer (in other words, there is a factory marriage).

Tell me, does the rechargeable battery fall under the list of long-term goods, including components, which, after a certain period, may be dangerous for life, consumer health, cause harm to his property or environment and which the manufacturer is obliged to establish life
Alexander

Alexander, service life and warranty period - several different categories.

According to Art. 5 of the Law

2. The manufacturer (performer) is obliged to set the service life of the goods (work) of long-term use, including components (parts, components, units), which, after a certain period, may be dangerous for life, consumer health, cause harm to his property or surrounding Medium.

The list of such goods was established by the Decree of the Government of the Russian Federation of 16.06.1997 N 720 - Base.Garant.ru/11900963/

Electrical goods ( except primary elements and batteries ); Machines for metal-producing domestic workshops; Domestic equipment for disinfection, cleaning and drinking water purification, pumps and household compressors; Gas supply equipment, including fuel operating on liquid and solid fuel; Capacities for storage and transportation of products