What if you are cheating in the car service. Deceived in the car service - where to complain? Intentional damage silent blocks
Remember, as in a famous fairy tale about Pinocchio, the passing of Lisa Alice and Cat Basilio "kindly gained" the main character in order to get the cherished gold coins? No one reminds? "Here I accidentally remained the last coupling, especially for you!", "Head, you have all the pads in the trash, we will change to change?", "Yes, I still repaired Limousine, which is controlled by me?" ... And now? What other fraud ways do not come up with car services in order to dilute to the big cost of a gullible client? We have collected the most common ways of deception that will help you avoid meeting with unscrupulous vehicles.
Cheating 1: one price by phone, and when you visit the car service another
In this situation, it is already necessary to be alerted, because after the end of the work, the price tag will again raise the price tag again, and this time is essential. However, sometimes such a change in value is justified, because during the inspection of the machine, the Master receiver could identify additional malfunctions and hidden defects that were not voiced by the client in a telephone call. To avoid fraud, it is necessary to coordinate the final price of the car repair before the start of work. At the same time, it is worth focusing on the fact that this is the final amount and then the cost of consumables and auxiliary works will not be added.
Cheating 2: imaginary works that were actually not performed
A tendency to attribute false work is usually sinning auto mechanics, because their work consists of a variety of operations for which it is quite difficult to follow. They are deceived in this case, they are not only a client, but also an employer, because their work is paid partly.
Car service, the client watches the score:
"And what is it for the item" Rolled "- 10,000 rubles." "Master:
"Not rolled. Slimming. "
The owner of the solid autotech center is struggling with the attributes by setting the camcorders and strict rationing of all processes. And the client, in turn, can personally control the course of repair and clarify from the car mechanic what and why he does.
Cheating 3: offer to replace a good part
Fraudsters often "hit" the replacement of fully working parts, the resource of which has not yet been developed, causing both the price of spare parts and the cost of work. Often, such a fraction occurs when replacing brake pads or brake discs, repairing suspension. For example, a poker gasket was worn out, and the mechanic will start to lie, it is necessary to change traction and hinges. In general, they will be imposed on to sort out the floor of the car for a very round sum.
Methods to combat such divorce several. First, you can ask the masters to show the details, and put boxes from new spare parts in the trunk. Secondly, to personally control the progress of repair work. Thirdly, listen to the opinion of breakage in several car service.
Cheating 4: substitution of original parts with analogs or used
As follows from the previous way, there often change the workers of the aggregates and, of course, do not throw out anything. Therefore, the chance to become the owner of used parts from past unlucky car owners in such workshops is increasing. This method of divorce is often sins by the master in the garage, one hundred not far from the markets of spare parts, although there are exceptions. Secrets How to avoid this: give preference to car services with your own warehouse of spare parts and ask to put in the trunk box from new parts.
Cheating 5: Intentently damage car details
Cheating 6: Exaggeration of repair costs
Very often, car services deceive the client, greatly exaggerating the amount of work performed or the cost of the replaceable parts. They count either on the incompetence of the car owner when studying the estimates, or that he will not look at it at all. Therefore, you will change the chains at once and the brake block, and the brake shoe will be replaced, and the braking mechanism is replaced and repairing the brake system to perform. Try only pay!
To avoid this, you need to ask the automaster to tell the essence of operations in detail, how much time will work, as well as compare the cost of the proposed part with a price in the store.
Cheating 7: inclusion in estimated consumables
The lies lies in the fact that auxiliary work and consumables for car repair (gloves, overalls, WD-40, "Mikhalych helped keep" are added in the estimate (gloves, workwear, and the like.). You should always remember: consumables are included in the cost of the North Car Service.
Cheating 8: Undracting the best solution to the problem
Alternatives to the elimination of the vehicle breakdown, as a rule, there is a lot. The car mechanic is often smearing, offering only one, the most profitable for a hundred option. Surely there is an opportunity to achieve the same result, faster and cheaper, only here is a workshop workshop unprofitable about him to tell. To protect yourself from such a deception, you need to ask the Automaster What options to solve the problem exist? It is absolutely normal when the locksmith offers several options, and if it is not so - to visit the alternative car service.
Cheating 9: Go to the client, hiding the truth
A client comes and complains that he is knocking something. Requires to repair the transmission, because: His uncle Kolya in the garage said so. The unscrupulous master hides that the car is just a candle to change, and obediently "chinit" is a good expensive aggregate. The chief advice is to make diagnostics in professional service, and better in several, for comparison.
Check out 10: the car in the service can scratch or memorize
Such force majeure circumstances can occur in any technical center, and the deception is that the unscrupulous hundred will wish the guilt on the owner, so it was. So as not to become a victim of such a lies, you need to carefully compose from . You should pay attention to all chips, dents and even small scratches. And even if short-term maintenance is required, it is better not to leave the repair shop to drink coffee or go through the closest shops.
Conclusion: Not all car services are cheating ... And not everyone!
Let's summarize. , You are in many ways already insure yourself from deception. The solid firm is always experiencing about its reputation and values \u200b\u200bcustomers, so he does not use fraudulent schemes and actively stops any lie from their masters.
As a rule, swells are good psychologists, so not every customer is decided to deceive. Show your awareness, attentiveness, demanding, take a knowledgeable person with you - and you will not be a victim of "divorce."
Pass maintenance in one, proven technical center, use the advice of familiar people, advise yourself - this will include "Red Light" for fraudsters!
In general, such a Situouvin happened to me. I decided to buy myself a machine. There was no money on the money - 70 tyr thousand, so I chose, so to speak from the buckets. Many people will say that the type of money is not - go on foot, but it categorically disagrees with them. Everyone has its own wealth, and it is necessary to ride everything. I wanted to take something an old one, but to go and broke out as much as possible. After a long study of feedback on the drome and other sites, the choice fell on the Audi 100 car. The biggest, spare parts a lot from domestic fits and, as they wrote - unbounded. The choice is made. The search for a suitable car began. Revised 4 cars - everything turned out to be suitable except for the landfill to get there. There was no money to restore the car, so I wanted to take a machine with minimal costs. And now the announcement was caught - the machine is not on the go, but all parts to restore there. Run down - looked ... The body is rivet, Samon is well-groomed, the motor works quite gently. Especially since sold normally gave way, and my budget had to be enough to repair. But, as they say, trust, but check. I decided to check the machine for a hundred just in case. Make a fully diagnosis. Since the machine was not on the go, it was decided to drag it to the nearest one hundred. One hundred was a big line and dragged to another. Sale did not know about it - 100%. Dotted to the seafront, the guys seemed sensible. Well, climbing the wheelbarrow called those jambs that sold + on the little things (silent blocks and other gum). The price tag, voiced for the repair arranged. Solved - I buy. Gave spare parts to the eats. Everything was issued - beauty! And, as they say, rushed ...
Call with a hundred, asked - you have something to turn a little, we suggest cleaner the carburetor. Clean? I am without any back thoughts (I myself do not think much in the car, I thought - they are also professionals, they see). As spoke of sold, the car was broken by a vacuum on the clutch. Strikers still said that it was not a vacuum, but a clutch cylinder (Koy and was bought in the end of the selling). And here they call me and say - the working cylindron is normal - the main cylinder flew. I went to the next. The day bought it - he turned out to be sure, and I changed it. Total: I did the following works for a hundred - I changed the levers assembly, changed the main clutch cylinder, washed carb, changed oil and candles. About 6 tyrn were plundered for everything. They worked for 2 days, and after 2 days I became happy (hasty conclusion) owner of Audi) I take a car - acknowledged the crunch on the right. Stools declare - this grenade crusts. I - and what a horseman didn't immediately say about it. They answered that the grenade on the lift would not define crusts or not. Well, pomegranate - a trifle, will suffer. And it was rather far away from the streets of Freedom to Berdsk. I ask - exactly will come? The answer is to love! I went home without any rear thought. Just arrived to the yipodromskaya like the car stalled! Castled and from the carburetor fountain fountaining gasoline! Thank God that the engine was still cold! I call for this one hundred, explaining the situation. They send the repairman (and it was already in the evening, the repairman has already left the home). I waited for him somewhere for an hour. Then the repairman rushed another hour, but did not do anything. As a result, on this day, I dragged the car to them on a hundred and back. On the trail. The day they call me and they say that it is not their kasaska, they say they didn't do anything with the carburetor - they just cleaned, and this was the carburetor and that they were ready to do for 1000 re. I emphasize - at that time, knowledge of car repair was minimal, and I again agreed. The next day I took the car from them and drove home. But again, I did not reach - again the stood, again the river gasoline + flew the hola sensor. But this time I was already far from a hundred - and it was decided to give a car to Berdsk. I didn't want to give the car back to these grief-repairmen, and decided to do the car myself. With the help of the Internet and some mother, the next 2 months I reinforced myself + chased the car on another hundred (in particular the carburetor). Called the manager of this hundred - he said the type. Let's be repaired and there already decide, they are not refusing from his kasyakov. The fact that the carburetor began to port - their wines, they were cleaned not correctly put the floats. Moreover, drew attention to the stain in the cabin under the clutch pedal. When I looked there, I generally posighel! The cylinder, which they put - dot. So they also set him somehow terribly in collective farm, replacing native hoses on something incomprehensible. As a result, I fixed the car, I call the Manager. I explain the situation with the carburetor and the cylinder of the clutch (and this is 4 thousand I spent on them for a hundred). In response, I hear - "I certainly understand, but I don't have no time, but I will not give money from my pocket." People, tell me what can be done in such a situation?! Chekov they did not give, from the contacts there are only the phone of Manager and the repairman of this hundred. Is it possible to return your own?! Moreover, in addition to these kassekov, they called me on the diagnosis, others got out, knowing about which I would not bought it at all!
A hundred was on the street of freedom (I do not remember the exact number of the house) not far from the stop "Planetary". Several houses from the intersection of ul. Freedom and ul. Planetary in the barn.
I understand that I myself swallowed, but still ...
Owning the cost of repair, the installation of non-original parts, poor-quality work, all these phenomena have been characteristic of our car services, where deception and divorce is present at every step. Most of the car enthusiasts have no technical education, so they are forced to contact various car services for repairing their car.
How to behave
By giving a car to repair, in conversation with you, auto mechanics will definitely determine how much you understand the machines. In order not to seem like a "kettle" you need to talk with auto mechanics on their "dialect", then the cost of repairing your car will be much smaller and you will not "explore" for money.
Take the car only yourself
Sometimes car owners leave a car for repair in the car service, but takes it and takes the work done by someone else, for example, a friend, relative or wife. But they vaguely imagine what kind of repair was performed, and whether all the shortcomings were corrected. If there is such a situation that you yourself can pick up the car from the car service, then you do not need to talk about this mechanics. It is better to say about it when the repair will be already fulfilled that the mechanic does not occur to the collar value to scratch when repairing.
But if you say that your wife will come after the car - then some unscrupulous mechanics can change part of the spare parts in your car to the old, because the woman is hardly climbing under the hood or in the pit to see everything in place.
Do not say too much
Never ask for a car mechanic: "What is very bad?", "At least somehow you can fix it?" Silence in this case is gold. Better silent - then the master will not be able to determine that in the machines you do not understand anything. If you bother the mechanics like ridiculous questions - then he has a desire to correct all problems as expensive as possible.
If the car is not yours
If you were driven into repair not your personal car, but, for example, the working machine of the enterprise, then it is also desirable not to talk. After all, people are accustomed to save their money, but not the money of the enterprise, where they work - it perfectly understands the car mechanic, exposing the overestimated cost of repair.
Do not inform the mechanics about the unsuccessful attempt to repair
Perhaps you tried to independently repair your car - but you didn't work out. If you inform this mechanics, it will be very happy. They could not repair themselves, it means that the repair is serious, and accordingly, dear. He can also begin to gesticulate and blame you that you did not have to climb himself in the engine, and after your intervention, the problem with the repair was just very serious.
Do not show that you are a complete "kettle"
Beginner motorists, just entering the threshold of auto service, are trying to explain to its representatives that they do not understand anything in the car and need a lot of help to help "highly qualified" specialists.
For mechanics, it's just a happy day - you can breed the cost of repair, change the spare parts and create the visibility of serious work. After such a "highly qualified" repair, the car can take only to the garage, and then go to the car service to the happy mechanics that are always waiting for you there.
How to avoid deception in the car service and what to do if you are deceived?
You need to choose a car service with a special care, since your safety directly depends on the quality of repair. The artist (car service) is obliged to provide you with the necessary reliable information about the services provided and the work performed before the conclusion of the Agreement (paragraph 4 of the Rules, approved. Decree of the Government of the Russian Federation of 11.04.2001 N 290). When it is possible to provide a declared service or execute the stated work, the Contractor must conclude an agreement with you (paragraph 13 of the Rules). The contract is in writing (order-outfit, receipt or other document) (paragraph 15 of the Rules). Note. The contract performed in your presence may be issued issuance of receipt, tokens, coupon, cash check, etc. (paragraph 17 of the Rules). This, for example, tire swap, diagnostic work, some maintenance and repair work, washing, etc.
Drawing up a receiving act
If you leave the car by the Contractor to provide services or performing work, he is obliged to make a receiving act at the same time as a contract. The receiving act specifies the completeness of the car and visible external injuries and defects, and information about the spare parts and materials provided by you are given indicating their accurate name, descriptions and prices (paragraph 18 of the Rules). In addition, in the act, it is necessary to note the data of the car - brand, model, state registration number, year of manufacture, VIN and a valid mileage, since when receiving a car, a situation may occur when the mileage testimony can significantly exceed the readings that were when car. The act also indicates the reason for the appeal, that is, a breakdown, which should be eliminated, and damage to the car during delivery. The receiving act is signed by the person's responsible person and you. The act is assigned to the artist's seal. A copy of the acceptance act is issued to you (paragraph 18 of the Rules).
Coordination of the cost of work
You have the right to be present during diagnostics, and after receiving its results from the mechanic. Specify the cost of repair and scope of work and ask to submit a preliminary order-outfit. Any increase in the cost of repair must be consistent with you. Thus, the Contractor is not entitled without your consent to provide additional services and fulfill work for the fee, as well as determine the provision of some services and the fulfillment of work with the mandatory performance of others. In this case, you have the right to refuse to pay for services rendered without your consent of the services and work performed, and if they are already paid - to request the money paid for them (paragraph 20 of the Rules).
Use of spare parts and materials
The Contractor is obliged to provide a service or fulfill the work defined by the Treaty, using its own spare parts and materials, unless otherwise provided by the contract (paragraph 16 of the Rules). If the performer replaces any details, then replaced (defective) nodes and parts you must return (paragraph 35 of the rules).
Actions when receiving a car after repair When receiving a car from a car service check, check the quality of the repair on external signs. If you have any claims, they must be specified in the act of acceptance and transmission, and in its absence - in the order-outfit that you will be present for signature. Please note that you are entitled to require complaints, compensation and fine only if you have specified these claims when receiving a car. Claims for internal work you have the right to present during the warranty period established by the car service for the work done. The performer is obliged to transfer the goods to you (to work, to provide a service), the quality of which corresponds to the contract (clause 1 of Article 4 of the Law of 07.02.1992 N 2300-1).
Actions in case of deficiency in perfect work or service provided
If you have found flaws in the work done or the service provided, it is entitled to demand (Art. 29 of the Law of 07.02.1992 N 2300-1):
- free to eliminate the shortcomings of the work performed or the service provided;
- accordingly reduce the price of the work performed or the service provided;
- re-perform work;
- remove the costs of eliminating the deficiencies of the work done or the service provided by your own or third parties;
- completely compensate the losses caused to you in connection with the disadvantages of the work performed or the service provided.
Appeal to the court in the event of a refusal to voluntarily satisfy your requirements
In the event of a refusal of the Contractor voluntarily satisfy your requirements, you can apply to the court with a claim (Art. Art. 1095, 1096 of the Civil Code of the Russian Federation; Law on 07.02.1992 N 2300-1). In addition, you have the right to demand the compensation of moral damage (Art. Art. 1099, 1100 of the Civil Code of the Russian Federation; Art. 15 of the Law of 07.02.1992 N 2300-1). Note. If the court meets your requirements that the performer did not satisfy voluntarily, with the performer in your favor, a fine of 50 percent is charged from the amount awarded in your favor (paragraph 6 of Article 13 of the Law of 07.02.1992 N 2300-1; n. 46 Resolutions of the Plenum of the Supreme Court of the Russian Federation of 28.06.2012 N 17).
The faster the car service will understand that if you do not hide anything and do not deceive the client, it will be built to the moon, the better. But the temptation "nut" is here and is now great - few people today are versed at prices and a car.
Therefore, in the car services of Moscow and separately taken masters there are frank "rags". They are ready to sacrifice the reputation and deceive you in trifles or in large. We will analyze the ten frequent tricks of the metropolitan technical center and a hundred, with the help of which they are made on customers.
Overwrite
The easiest.
Often the car service client is poorly oriented at prices. And to find out of them once - breakdowns will always happen on time and eliminate them as quickly as possible. From here there is a hurry and a call to the first service (not everyone has its own proven master). The client simply does not have time to assess the cost of similar proposals in the market. This is used. As a result, the simple replacement of nuts and bolts is poured into a round sum. But the work has already been completed and for it will have to pay.
How to fight. See prices on service aggregators. This is something like bulletin board. In one place in five minutes you can get acquainted with the cost of a specific service in many car service areas. You will also find reviews and ratings of organizations, focusing on which you can choose the appropriate option.
Non-existent problems
Suppose you stuffed something in the suspension.
And you weakly understand its device. Come to the service, the master sees that a penny silent block has failed. Instead of honestly to replace silent block, the serviceman begins to fuck loudly and say that he will have to change the lever itself - it is very backlash. Maybe even twisted for it to demonstrate a knock. Of course, the lever will be peeled and knock until they replaced the silent block. If the lever itself does not have deformations, the knock will go and without replacing it.
Or, it was a real case when the guy arrived from the mechanics came to the service. He was broken in the washer in a tank pulp to check the fluid level. Instead of getting it and replace the cover, the client was replaced by a tank. They said that the tail is not to get from the old tank, and it can slip into the engine and get stuck in the box. The automatic transmission breaks, and it will have to be changed. And this is very expensive ... As a result, buying a new tank instead of a paddle cover with a dipstick.
How to fight. First, you need to even be interested in your car. If something broke, google 10 minutes - it can save you thousands of rubles. Secondly, if you are a complete "kettle" in this matter, bring with you a friend who understands the repair of cars. If there is no such buddy, make partial diagnostics of the car on two different car services before making a decision on repairs.
Fictitious replacement of serviceable parts
Very often, if there is a private parts in the auto repair, and the client is not present when servicing the car.
The meaning of the scam - the diagnosis reveals a non-existent breakdown of a good spare part, which will still work a couple of years. But you are told that it needs to be replaced. And on the check, it seems, change. But you do not get an old detail in my hands - "We have already thrown it, lost, immediately disposed of by law, dropped into the crater of the volcano ..."
Of course lost, because it remained inside the car in the same place.
And the new item from the warehouse is written off, as sold, and goes to re-selling "left".
Variation of deception. The item can really replace the new one, and the old one is squeezed with you throw into the trash with the words that it is no longer good. You are leaving the service, and your slightly used part will get out of the trash, blow away dust and sell as an inexpensive analogue, or used the spare part.
How to fight. Require that you returned the old spare part.
Rules for the provision of services (performance) for maintenance and repair of automobiles, approved by the Decree of the Government of the Russian Federation of 11.04.2001 N 290 (Ed. From 01/31/2017), in paragraph No. 35 contain the following lines:
"After the execution of the contract or refusal of the consumer from its implementation, the Contractor is obliged to issue a certificate of certificate to the newly installed license remedies, submit a report on the expenditure of the spare parts and materials paid to them and return their balances or with the consent of the consumer to reduce the price of the service (work ) taking into account the cost of the unused spare parts and materials remaining from the performer, as well as return replaced (faulty) nodes and parts "
The law "On the Protection of Consumer Rights" also on your side. Article No. 35 of this Law states that the Contractor is obliged to submit a report on the consolidation of the material and return its balance.
Feel free to demand your right.
Partial topping oil at a price of full replacement
A hundred is often sinned by a sealing oil change.
Instead of a complete drain test, the engine washing, replacing the oil filter and fill fresh oil, the master does in its own way - simply fills the oil to the required level and changes the oil filter. This little is similar to the correct change of oil in the engine.
This is done with the aim of resale of unspent oil from the canister, especially if it is a premium-class oil.
How to fight. Watch the oil replacement procedure. If this is not possible, be sure to check the oil probe after the end of the procedure. Soot with mud on it subtly hints to you that the oil has not changed. Fresh oil in a clean engine should be without impurities and have a golden shade.
Intentional damage silent blocks
One of the tricks of the metropolitan technical center and a hundred in the diagnosis of suspension.
When the car mechanic finds a real problem with suspension levers or stabilizer racks, it dismails them. Together with them, the silent blocks are removed, which the master is imperceptible to the client cuts or overtakes. What for? To show the breakdown to the client and dilute it also for an expensive replacement of silent block.
How to fight. You can closely monitor the tools in the hands of the car mechanic to closely, so that the soldering lamp does not appear there. If you turned with the suspension, it is better to inspect silent blocks yourself when the car is raised.
Simulation of serious damage to automatic transmission
Everyone is afraid of the crash. Everyone thinks that it is expensive. But there are cases when the repair of individual elements of the box is worth a penny. And the masters do not like it. Much a lot - there is little money. I want more.
Therefore, it happens that when oil drains oil from the checkpoint, the metal chips into the drainage container is gentle. Then they show sawdust in spent oil - it guarantees an indelible impression. And now the client believes that the box needs overhaul or if the service is lucky, in its full replacement.
How to fight. Only the control diagnostics of the box on another service station, or your attentiveness.
Used detail instead of a new
Classic, although it meets more often in roadside services, where the client turned out to be randomly, traveling and on emergency need. There they also know that the client will never return to them anymore. And he can slip instead of a new spare part old, but well wash and even painted. For the price of the factory original.
How to fight. Check the check, look at the nomenclature and the name of the part that broke through. Clear vigilance if there is an indefinite "product 1" or "service N" in the check. Watch for clearly filling out the order. Check the wizard's name and the description of the warranty, or the presence of a separate warranty coupon.
Best of all spend the scheduled car. Do not pull with replacing worn spare parts before the moment when the breakdown will overtake you on the track and have to travel to the roadside service.
And if they discovered deception, know that on your side 10 Article of the Consumer Rights Act, which reads: "If the consumer purchased the goods in use or there is a deficiency (shortcomings), the consumer must be provided with information about this"
Imposing services that surfaced during repairs
Favorite theme for Moscow staff (and everyone in the world, probably) a hundred.
The client gives the car to replace the hub bearing, and during the work of the master (not from the edimony of hands) breaks the hub itself. At the end of the repair declares that this item had to change - she was unsuitable. Although initially it was not stipulated and the question of replacing the hub did not stand in the order-along sheet.
As a result, representatives of the service station insist that the hub will have to pay for the client, otherwise he will not receive his car back.
How to fight. Pay only for what was stipulated initially. And boldly pick the car. If car service workers prevent this, call the police. If you can leave without a car, handle the court and win it (with a 100% probability) with compensation for damage - count how many days you were without your transport, what benefit have lost how much money could make money at this time if It would be "on wheels."
The law is on your side.
In accordance with Part 2 of Art. The 16th Law of the Russian Federation "On Protection of Consumer Rights" is prohibited to determine the acquisition of some goods (works, services) with the obligatory acquisition of other goods (works, services). Losses caused to consumers as a result of a violation of his right to free choice of goods (works, services) are reimbursed by the Seller (performer) in full. In accordance with Part 3 of the same article, the Seller (Artist) is not entitled without the consent of the consumer to carry out additional work, services for the fee. The consumer has the right to refuse to pay such works (services), and if they are paid, the consumer has the right to demand from the seller (performer) of the return amount paid.
Additional consumables
Most often, this problem is found at the official. They are trying to earn literally on everything. Especially where, during repair, only one WD-40 balloon or any other lubricating or cleaning fluid was spent, they would gladly fit three such cylinders to order-outfit.
How to fight. Based only on the inner sensations that you suggest that eighteen jackets of the hub lubricant per bearing are brute force. You can try to drop and demand to provide an empty container.
Drove-raised
Apparen of the director of the company in which there is a regular driver. This man can decide this one at one moment that you pay him little. He may think of a conspiracy with car service workers, which is constantly serving your service car.
Next, events can develop all the described methods. Only to deceive you will be a hundred through an intermediary (your driver), which will assure that competent guys work there and he completely trusts them. And the fact that the appeals to the service became weekly, it is from the fact that the car is just very old.
The driver with the masters of the service station is in the share. It is advantageous to "repair" the car is increasingly.
How to fight. Control the cost of car maintenance. If they grow - this is an indirect sign of deception. Follow the driver's behavior. If his service friends appeared on the service, with whom he is increasingly found and mentions in conversations - also a call.
Suspicions appeared - change the service. Talk the car to the diagnosis in any other service and ask for an inspection.
How to behave on car services
Google problem and compare prices
Require old spare parts
If you can, attend the repair (even if it infuriates the wizard)
Check the checks, follow the nomenclature
Require a guarantee
Pay only for what they agreed
Make a test inspection in different services
Can a minor malfunction in the car, the elimination of which is worth a maximum of 5,000 rubles, turn into an aggregate repair, which is 20 times more expensive? Yes maybe. Moreover, with such situations, motorists are regularly faced, which independently turn on repair services in the capital's car services.
As a result, Internet sites are filled with reviews of deceived customers about the workshops of the most different level - from "garage" to "official".
It should be recognized that most Russian car services are simply unprofitable to engage in simple and inexpensive repairs. To justify the cost of renting in the capital, salary masters, work, and so on, car services are trying to find in the car as many different "faults". That is why most auto repair shops are not interested in voice in advance to the client the final repairs price.
I will talk about the five most common ways to deceive car owners, as well as how to avoid them.
Method No. 1. You need balancing
Wheel balancing is one of the most common services for customer service. As a rule, it is carried out when replacing tires or as needed. For example, if at a speed of 60-100 km / h, there appears in the steering wheel - a clear sign of balancing disruption. If you drive along the regional off-road with many holes and chosel, the service may need more often than usual.
The procedure itself is carried out for each wheel on a balancing stand equipped with a special computer.
The process is easily observed, so the trick in this case can not be afraid. It is worth alert if the Master proposed to fix the curvature of the discs.
Eliminate damage here and now it may seem the tempting idea, especially if the consequences of the malfunction will be broken in all its glory - from the prospect of repairing the suspension to the threat of a serious accident on the road due to the reference control. But is this operation really necessary to your car? Not a fact, and perhaps the master just wants to earn extra 1500 rubles for each wheel.
What can be done
We advise you to ask the master to show how you actually rotate the wheel of your car. If the disk and the truth is a curve, what you are trying to convince you, it will even see a newcomer non-repair. If you have not noticed any features in the rotation of the wheel, do not agree to repair.
Method number 2. Installation of cheap spare parts instead of branded
Often, when repairing a car, unscrupulous masters are used instead of original spare parts that are much more expensive, more budget analogues of less well-known manufacturers. As a result, instead of MANN or BOSCH oil filters in your car will be filters from KROSS or PMC. And instead of Sachs or Kayaba shock absorbers, you will get the items under the Fenox brand. Not to mention the fact that the place of quite decent manufacturers can occupy Chinese analogs acquired via the Internet for a penny.
It is possible that they will serve you for some time with faith and truth, just pay you for them much more than their real value. For example, MANN air filter costs 600 rubles, and the Chinese analog is 6 times cheaper. By the way, the repair may not produce at all, especially if the old item can be a little applied to undergraduate means, and the new master will just leave himself.
What can be done
Auto parts can be purchased independently and transfer them to an auto mechanic, and then carefully keep track of what exactly it sets on your car. You will spend time, but you will be sure that all parts are replaced with high-quality. If you doubt that the repair took place at all, ask the masters in advance, do not throw the disk or hoses who have come into disrepair and return them to you when paying. Only so you can make sure that the repair is really produced.
Method number 3. Replacing the timing belt and related parts
Menten the timing belt is advised after every 50,000-80,000 km of run. If the timing belt requires a replacement, then together with it must be changed and the tensioning roller. In practice, enterprising masters often exhibit a bill for the replacement of the entire set, and in fact they "forget" to change the video.
As a result, you will not only pay extra money, but inevitably find yourself in the car service again, and very soon - without a new tensioning roller, the belt will not last long and breaks, which threatens much more expensive engine repair. Prove the guilt of the service in this case will be almost impossible. Earn on such a deception of 1000 to 7000 rubles.
What can be done
The only way out is to follow the process of repair and make sure that the master really replaced the entire set. Or ask to return to you the wear tension roller. In this case, temptation to circle you around the finger will be reduced to zero.
Method number 4. expensive autogul
Almost every novice driver, the newly left behind the wheel of a used car, periodically hears the obsessive roe when traveling by car and, of course, is in a hurry to contact the car service (often in the first one). The most frequent cause of such a hum is the faulty wheel hub bearing. However, the inexperience of car owners is often used by the vehicle.
Hearing complaints to the Gul, they tell a novice about serious problems with an automatic transmission. As a result, instead of 4-5 thousand rubles (it is so much the bearing and its replacement), you will receive an invoice for ten times more, while repairing the gearbox, as you understand may not be made at all.
What can be done
Ask the mechanic to "raise" the car and when you throw all the wheels in turn. If the buzz provoked exactly the bearing of the hub, you immediately hear it. The broken wheel will detect itself with a play when rotating.
Method number 5. intentional damage to silent blocks
A characteristic knock in a working car, especially at low speeds, may be a consequence of spoiled stabilizer racks, which, among other things, affect the car handling. The racks themselves, like their replacement, are inexpensive (the cost of the auto parts is starting from 500 rubles, works - from 1500.).
In the pursuit of the larger amount of the check in the unscrupulous service, you may simply burn the burner rubber parts of the silent blocks (one of the connecting blocks of the suspension).
As a result, a complete replacement of the suspension lever will be required, which will cost three times more.
What can be done
Before starting repair, you need to try to inspect the car along with the mechanic and once again discuss all the amount of work and cost. And, of course, it is better to personally attend the car repair.
And these are only the most common violations ...
Is it possible to reduce the risk of cheating to zero? Of course, if you contact only reliable car services. We cooperate with car services that have passed a multi-stage verification for compliance with strict quality standards.
- First, the car service should be located "on the first line" of the road: it is easy to find and easily drive.
- Secondly, each of our partner agrees to work on a fixed price list for all services.
- Thirdly, the auto service documents are carefully checked.
- Fourth, each workshop undertakes to accept customers in a strictly appointed time, without delays and queues.
- Fifth, our car services are equipped with modern equipment and have selection zones with comfortable sofas, TV, free Wi-Fi. In addition, before connecting to our platform, each auto repair shop must be checked by the "Secret Buyer" system and get a great assessment.
This allows you to make the market for the service and repair of the car as transparent as possible and protect the car owner from overpayments and the unreasonable increase in the check. Recording for repairs through us, the client knows the final cost of repair at the execution confirmation phase.
If during the repair process there will be any questions or disagreements with the car service, the client at any time can contact a personal assistant - a representative of the online platform. It accompanies each application from the time of registration until the repair is completed and is ready to help resolve any situation. By the way, car services that begin to receive negative customer reviews are disconnected from the system. Such an approach helps the company to control the quality of services provided by partners, and customers - save time, money and nerves.
